At Weston Voyages, we value customer satisfaction and strive to provide high-quality travel accessories, camping gear, and fishing gear. This Returns & Refund Policy explains the terms under which you can return or request a refund for your purchase. By shopping with us, you agree to the terms outlined below.
Payment Method
Weston Voyages operates on a Cash on Delivery (COD) payment method only. Customers pay for their orders at the time of delivery. No online or electronic payments are accepted.
Eligibility for Returns
We accept returns only in the following cases:
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The product is defective or damaged upon delivery.
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The product delivered is incorrect or not as described.
To be eligible for a return:
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You must contact us within 48 hours of receiving your order.
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The product must be unused, in its original packaging, and in the same condition as received.
Non-Returnable Items
Certain products cannot be returned due to hygiene, safety, or customization reasons. These include:
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Items damaged due to customer mishandling
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Products without original packaging
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Products returned after the 48-hour window
Return Process
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Contact us at [email protected] within 48 hours of receiving your order.
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Provide your order details, a brief description of the issue, and photos (if applicable).
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Our team will review your request and confirm eligibility for a return.
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Once approved, instructions will be provided for returning the item.
Refunds
Since all payments are made via Cash on Delivery, refunds will be processed as follows:
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If the product is defective or incorrect, we will either replace it or offer a refund, depending on the situation.
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Refund processing time may take 7–14 business days after the returned item is received and inspected.
Exchange Policy
If you receive a defective or incorrect product and wish to exchange it for the same or similar item, please contact us within 48 hours. Exchanges are subject to product availability.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us immediately with photos of the product and packaging. We will arrange a return or replacement at no additional cost to you.
Cancellations
Orders can be canceled before shipment only. Once shipped, the order cannot be canceled.
Contact Us
For any questions or to initiate a return or refund, please contact us at:
Email: [email protected]